Payment and Shipping

All prices are shown in NZ Dollars.

International orders may be subject to local taxes or duties. Resin vases are not shipped internationally.

I accept payment via PayPal. You do not need a Paypal account to use Paypal, just your credit card. Alternatively you can contact me to arrange direct credit to my NZ Bank account. Email me at pennyfoggodesign@hotmail.com.

Shipping within New Zealand is free of charge for all jewellery. Resin items will incur a shipping charge. Items will be sent via NZ Post Couriers. You will receive a tracking number for your parcel and you can use this to tack your item on their website www.nzpost.co.nz. Pick-up is free - you can arrange to pick up from my letterbox in Highbury, Wellington. 

All international orders are sent Air Mail via NZ Post. They do not have a tracking number. For large orders I can arrange delivery via DHL with tracking details however please note this will incur an additional charge. 

If a package does not arrive or is damaged please contact me within fourteen days of confirmation of dispatch.  If the damaged item has arrived I will require it to be returned . I will replace it free of charge. 

If you wish to exchange an item you must contact me within 3 days of receipt. All exchanged must be in the condition that they were shipped, un-used with the tags attached. Return shipping costs are to be  covered by the customer. I do not take responsibility for any items lost in the process of returning it to me. 

Please choose carefully. There are no refunds/credits on items if you simply change your mind.